# Stay Ahead of New UPS Requirement with Rules to Automatically Populate Email Addresses

## **Key Takeaways:**

- UPS will reject international shipments without both email addresses starting **November 1, 2025**.
- Descartes Pacejet users can automate compliance using default email rules.
- These rules are easy to set up and adapt over time—no development work required.
- Staying compliant also helps reduce delays, returns, and support tickets.

Starting November 1, 2025, UPS will require **both shipper and receiver email addresses** for _all international shipments processed via the UPS Ship API,_ with rejections for missing fields.

This update is more than a compliance mandate. It’s an opportunity for shippers to improve processes, avoid rejected shipments, and automate error-prone data entry.

If your enterprise resource planning (ERP) orders or customer records sometimes lack email addresses, you’re not alone. The good news?

**Descartes Pacejet makes it easy to handle this change using business rules that automatically populate fallback email addresses when they’re missing.**

## **The Problem with the New Requirement:**

Without an email address, your international UPS shipments may fail to process—stopping your label generation and delaying orders.

You may have received a notification from UPS that looked something like this:

If your team ships from multiple locations, drop-ships, or fulfills orders with incomplete data, manual intervention becomes inevitable. This costs you time, causes frustration, and increases the risk of service level agreement (SLA) failures.

## **How to Solve It with Descartes Pacejet:**

Descartes Pacejet’s business rules enable you to automatically populate default email addresses for either the “ship-from” or “ship-to” location when the information is missing.

**For example:**

- Default ship-from email: shipping@yourcompany.com
- Default ship-to email: shipping@yourcompany.com

You can apply these rules:

- Only for UPS international shipments
- By country (excluding DE, PL, CN per UPS’ exemption)

Or keep it simple and always populate a missing email address regardless of carrier or geography. The example below shows the correct fields to create this simple rule.

- **Source Rule Template** is “Advance Data Mapping–Set.”
- **Installed Rule Name** is “DefaultShipToEmail.”
- **Source Value** is “shipping@yourcompany.com.”
- **Destination Field** is “Shipment–ShipToEmail.”
- **Compare Field 1** is “Shipment-ShipToEmail.”
- **Operator** is “Equals.”
- **Value** is blank, indicating that no email address was present.

## **Why This Matters:**

The business rules give you quick adaptability to comply with new requirements, allowing you to:

- Avoid rejected shipments and delays
- Ensure compliance with zero manual effort
- Stay proactive in a fast-changing regulatory environment

And remember—this isn’t just about reacting to UPS. These types of carrier changes happen regularly.

With Descartes Pacejet, you’re building **future-proof workflows** that flex with your business, not against it.

## **What to Do Next:**

1. **Check your ERP data** to see if it always includes email addresses.
2. **Set default rules** in Descartes Pacejet for ship-from and ship-to, if blank.
3. **Test the logic** with sample shipments before November 1, 2025.

Need help setting up the rules? [**Contact us here**](https://www.descartes.com/customer-success/customer-support-and-training/customer-service-desk).