Home City Ships Thousands of Orders a Day w/ 1-Day Processing| Descartes Pacejet

Home City ships thousands of orders a day with a 1-day processing time

Customer Spotlight: Home City
My name is Ash Wahab. I’m part of the family business called Home City with four brothers. I take care of the IT. We’ve been in business for over 20 years in the home goods wholesale and dropship sector with big retailers such as Amazon, Wayfair, Overstock, and Walmart. We have all the big e-commerce under our belt, and we are growing.

The main office is in Edison, New Jersey, and we just opened a new location in Houston, Texas. We are expanding to the west coast as well, with the plan to ship two days anywhere in the United States, so we need to bring these three locations together.

We chose Descartes Pacejet for many reasons, including their flexibility and integration with [NetSuite](/content/solutions/shipping-software-for-netsuite/ "NetSuite"/index.html). They eliminated the middle connection problems we previously encountered with our old service provider, and their support is excellent—very responsive and professional.

What I like the most about Descartes Pacejet is their ability to help us onboard new clients quickly. They were instrumental during our partnership with Lowes and have a very organized approach which includes dedicated project managers and engineers. Their proactive communication ensures a smooth onboarding process.

We are seamlessly integrated within NetSuite, allowing us to anticipate problems and ship faster without issues. Descartes Pacejet has addressed the needs we missed from our previous provider, leading to a very smooth transition.

About Home City

Home City is an integrated, omnichannel importer of home textiles with products sold under multiple brand names, including Superior Home Goods. Their strategy to achieve ambitious growth goals involves maintaining customer promises, which heavily relies on accurate and efficient shipping—something Home City achieves through Descartes Pacejet Shipping.

The Business Situation

As a long-time NetSuite user, Home City recognized the need for a new shipping solution when preparing to open new distribution facilities. The previous system led to too many errors, threatening fulfillment targets and margins. Home City must comply with standards for various trading partners, serving some of the largest retailers globally, including Walmart, Amazon, Lowes, and Macy’s. Their operations also include [drop shipping](/content/blog/ultimate-guide-to-drop-shipping/ "drop shipping"/index.html) on behalf of customers, adding another layer of complexity.

The Solution

To stay profitable and maintain growth, Home City focuses on increasing efficiency and reducing costs. 3G’s software allows Home City to automatically rate shop across multiple parcel and freight modes to leverage contracted rates, enhancing accuracy with an address validation module.

Home City also operates its own direct-to-consumer brand, Superior Home Goods, leveraging the Descartes Pacejet platform, making bold promises to their customers that few can keep.

With nearly 3,000 orders shipped daily, Home City manages complex shipping requirements using a mix of FedEx SmartPost and UPS SurePost while ensuring seamless execution across wholesale distribution and retail operations.

The Outcome

Given increasing customer expectations and ongoing pricing pressures, finding a reliable partner for logistics is crucial. From the first demo, Descartes Pacejet proved to be that partner. Their support and reliability have allowed Home City to expand its distribution presence by nearly doubling its facilities and planning a third location in Q1 2024.

From humble beginnings over 25 years ago, Home City has grown to nearly 200 employees and a presence in multiple countries. Their success is rooted in finding the right IT solutions to support operations. Partnering with Descartes Pacejet as their shipping platform and NetSuite as their ERP system has established a solid foundation for accelerated future growth.

Ash Wahab
VP of IT & Risk Management

Industry

Wholesale & Dropship

ERP

NetSuite

Solution

Descartes Pacejet Shipping

Results