TrakMotive Reduces Errors Due to Manual Entry by 2% Weekly | Descartes Pacejet

Customer Story

TrakMotive reduces errors due to manual entry by 2% weekly and saves $19,000 on retailer fees

3G Customer Spotlight: TrakMotive - YouTube

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So, my name is Israel Gonzalez. I’m the business assistant manager at TrakMotive. I’ve been doing business systems for over 10 years now and have been with TrakMotive for three years. TrakMotive specializes in the automotive aftermarket industry, specifically in CV axles, drive shafts, and window regulators. We’re headquartered in Southern California in Redlands, California. And we have various facilities within North America as well as internationally.

Descartes Pacejet has helped us navigate the current supply chain uncertainties by giving us the easy solution of selecting rates and shipping carriers in real-time. We can see both cost and transit time, which are both big factors for us. Not only that but we’ve been able to add in additional carriers as needed whenever there’s been freight capacity limits imposed by the freight carriers. So that’s been one big feature that has helped us out.

What I like the most about Descartes Pacejet is one is the ease of use, two is reliability, and three is the support. For most companies nowadays, it’s pretty hard to get live support. So that’s the part where we feel Pacejet excels. Not only do they have phone support, but they also have email and chat. When it comes to customizations, it’s also a pretty straightforward process. It’s typically reaching out to support, having a quick call with a solutions consultant, getting a quote, and then just testing. So, there’s not much involved from the initial process to actually getting it live.

The thing we like the most about the NetSuite Descartes Pacejet integration is that everything is included in the bundle natively. There isn’t any additional customization that needs to be done. Everything from line shipping to third-party billing to accessorial to signature required. All that stuff is native, and it’s just a matter of mapping a couple of fields over from your NetSuite fulfillment to Pacejet, with really no additional customizations required.

Descartes Pacejet has helped us grow by providing flexibility all in one solution, improving data accuracy, eliminating manual entry, and overall reducing our shipping costs. It has fit our overall business needs and has had an open API that allows us to connect to external systems when needed.

We were moving from a legacy ERP system over to NetSuite, and we needed a solution that would work for both parcel and LTL carriers, not only for current needs but for future needs as well. So that was the reason we started to go with Descartes Pacejet at the time.

About TrakMotive

Established in 2006, TrakMotive specializes in 100% brand new Automotive Light Duty Truck CV Axles, ATV-UTV CV Axles, Drive Shaft Assemblies, and Window Regulators. With two distribution centers, Springfield, MO, and Redlands, CA, TrakMotive serves customers in the United States with the highest quality transfer of power from their transmission to their wheels. As they began to grow, they were in search of a better shipping solution to help them with their manual entry errors and limited carrier options.

Errors with manual keystrokes and more

TrakMotive was using several workflows in order to process shipments and were unable to find an efficient way to ensure data was written back correctly. Team members were manually keying in various repeated pieces of information into multiple systems, leaving their business vulnerable to errors. When TrakMotive searched for a better solution, they reached out to Pacejet due to our trusted Built for NetSuite solution and a solid business referral to help solve their shipping needs.

With multiple systems and tabs open to process a shipment, their management team required they limit the number of carrier offerings to reduce manual errors and time spent at the shipping workstation.

Our solution

Pacejet’s built-in rate shopping capabilities enabled their staff to grow the number of carrier options to reduce spend and provide variety. Simply having more connected carrier options within their system has greatly improved TrakMotive’s ability to grow and scale. Now, the TrakMotive team is able to quickly view real-time rates and carrier options directly within their NetSuite portal without having to open multiple windows and tabs to compare shipments. That’s just one way Pacejet has helped TrakMotive save.

Manual keystroke errors were one of the biggest challenges that TrakMotive was facing. With Pacejet in place, they can now process shipments with scanning and a few single entry keystrokes, and the information flows seamlessly into all their database and supply chain systems.

The outcome

After implementing Pacejet’s shipping automation, TrakMotive saved around $19K in retailer fees by reducing errors on shipments annually. In addition to savings on retailer error fees, TrakMotive added carrier choice, streamlined processes, and efficient data rules into their operation. After running Pacejet for a period, they also increased the number of AutoShip orders running through Pacejet by over 300%, saving a significant amount of time and money. With additional integrated carrier options, TrakMotive has been able to scale and grow their business and serve a broader customer base. With Pacejet, NetSuite, and their other business systems operating in sync, TrakMotive has been able to save time on their shipping line, reduce manual entry, increase data accuracy, and improve their overall customer experience.

"With Pacejet, we were able to streamline complex shipping operations and ensure transparent pricing for customers at the point of sale. Now we can tell our customers that shipments will be delivered quickly in perfect condition: as cold as ice."

Israel Gonzalez
Business Systems Manager at TrakMotive

Industry

Manufacturing & Distribution

ERP

NetSuite

Solution

Descartes Pacejet Shipping

Results